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task bar icon missing

makeitwork

I have installed Sophos Anti-Virus 7 many times.  Our school district has it on thousands of computers.  I have a laptop with Windows XP Pro SP3 and the install works well.  The task bar shows the Sophos shield after the install but disappears after a reboot.  What can be done to make the task bar icon stay like it does on the vast majority of our computers?  I have re-installed it several times and every time it works well until a reboot.  The laptop does not have any Deep Freeze or other similar products on it.  The task manager shows ALMON.exe running which Sophos support said indicates that the anti-virus is still running.  I just want the icon to stay in the task bar.

:2901


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  • 0

    Try this:

    Stop almon.exe in the task manager

    Start almon.exe from start/run...

    If the icon is visible again, you might try a startup-script along these lines:

    --- sophosmonitor.cmd ---

    pskill.exe almon.exe

    ping -n 10 127.0.0.1

    start %programfiles%\sophos\Autoupdate\almon.exe

    ---

    This is just a quick hack which requires testing!

    Fwiw, we have never encountered this behaviour. It might occur that almon.exe is not visible after an engine update on an existing installation, but it will always be visible again after the next reboot. I believe this to be a case of a software incompatibility. The behaviour of the system-tray on Windows XP is not very stable, and I have seen a big number of issues with program which should appear in the tray but were not visible. The more software is installed on a system, the higher the chance of such an effect.

    Best regards,

    Detlev

    :3007
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  • 0

    Try this:

    Stop almon.exe in the task manager

    Start almon.exe from start/run...

    If the icon is visible again, you might try a startup-script along these lines:

    --- sophosmonitor.cmd ---

    pskill.exe almon.exe

    ping -n 10 127.0.0.1

    start %programfiles%\sophos\Autoupdate\almon.exe

    ---

    This is just a quick hack which requires testing!

    Fwiw, we have never encountered this behaviour. It might occur that almon.exe is not visible after an engine update on an existing installation, but it will always be visible again after the next reboot. I believe this to be a case of a software incompatibility. The behaviour of the system-tray on Windows XP is not very stable, and I have seen a big number of issues with program which should appear in the tray but were not visible. The more software is installed on a system, the higher the chance of such an effect.

    Best regards,

    Detlev

    :3007
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