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task bar icon missing

makeitwork

I have installed Sophos Anti-Virus 7 many times.  Our school district has it on thousands of computers.  I have a laptop with Windows XP Pro SP3 and the install works well.  The task bar shows the Sophos shield after the install but disappears after a reboot.  What can be done to make the task bar icon stay like it does on the vast majority of our computers?  I have re-installed it several times and every time it works well until a reboot.  The laptop does not have any Deep Freeze or other similar products on it.  The task manager shows ALMON.exe running which Sophos support said indicates that the anti-virus is still running.  I just want the icon to stay in the task bar.

:2901


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    Hi,

    The only configuration options that would modify the default behavior regarding this would be the registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\AutoUpdate\HideTrayIcon

    and the value:

    AllowMonitorToRun

    in:

    \Sophos\AutoUpdate\Config\imon.cfg

    If the reg key is a 0 and the file set to a 1, then the machine is correctly configured. 

    In that case if the process Almon.exe is always running after reboot but just no tray icon and if you relaunch the process after killing it and it displays, it looks like a strange timing issue at startup on the machine, such that Windows Explorer doesn't register the tray icon. 

    It would be interesting to know if changing the timing of the launch changes if it appeared or not.  E.g.. have a batch file launch the exe from startup with a delay first.  Or move the launch point to the run key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\

    add a new value pointing to Almon.exe and reboot, does that work?  Remembering to remove the shortcut from the start menu first, you don't want to launch almon.exe twice.


    This might provide some insight into the behavior.

    I would be inclined to log the boot process with Process Monitor to understand the order everything is starting up in, as another piece of software that is starting up might be having some affect on it.

    Hope this helps.

    Jak

    :2947
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  • 0

    Hi,

    The only configuration options that would modify the default behavior regarding this would be the registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\AutoUpdate\HideTrayIcon

    and the value:

    AllowMonitorToRun

    in:

    \Sophos\AutoUpdate\Config\imon.cfg

    If the reg key is a 0 and the file set to a 1, then the machine is correctly configured. 

    In that case if the process Almon.exe is always running after reboot but just no tray icon and if you relaunch the process after killing it and it displays, it looks like a strange timing issue at startup on the machine, such that Windows Explorer doesn't register the tray icon. 

    It would be interesting to know if changing the timing of the launch changes if it appeared or not.  E.g.. have a batch file launch the exe from startup with a delay first.  Or move the launch point to the run key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\

    add a new value pointing to Almon.exe and reboot, does that work?  Remembering to remove the shortcut from the start menu first, you don't want to launch almon.exe twice.


    This might provide some insight into the behavior.

    I would be inclined to log the boot process with Process Monitor to understand the order everything is starting up in, as another piece of software that is starting up might be having some affect on it.

    Hope this helps.

    Jak

    :2947
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