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task bar icon missing

makeitwork

I have installed Sophos Anti-Virus 7 many times.  Our school district has it on thousands of computers.  I have a laptop with Windows XP Pro SP3 and the install works well.  The task bar shows the Sophos shield after the install but disappears after a reboot.  What can be done to make the task bar icon stay like it does on the vast majority of our computers?  I have re-installed it several times and every time it works well until a reboot.  The laptop does not have any Deep Freeze or other similar products on it.  The task manager shows ALMON.exe running which Sophos support said indicates that the anti-virus is still running.  I just want the icon to stay in the task bar.

:2901


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    Thanks for your reply on this.  I have already tried your suggestions with no resolution.  I mentioned that I had questioned Sophos support but they had no answers either.  At this point, I believe it has something to do with a registry key that is not set correctly and therefore kicks-in after a reboot to remove the tray icon even though the ALMON.exe is still running.  I really want the tray icon so that I can right-click on it for the various functions it provides.  Of the over 17,000 computers in our district that are using Sophos Anti-Virus, I have not seen any of them have this issue.  We switched from McAfee because of the un-helpful support we were getting from them.  I hope Sophos is listening.

    :2941
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  • 0

    Thanks for your reply on this.  I have already tried your suggestions with no resolution.  I mentioned that I had questioned Sophos support but they had no answers either.  At this point, I believe it has something to do with a registry key that is not set correctly and therefore kicks-in after a reboot to remove the tray icon even though the ALMON.exe is still running.  I really want the tray icon so that I can right-click on it for the various functions it provides.  Of the over 17,000 computers in our district that are using Sophos Anti-Virus, I have not seen any of them have this issue.  We switched from McAfee because of the un-helpful support we were getting from them.  I hope Sophos is listening.

    :2941
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