Let me first thank you for your help ahead of time. I have just taken over the task of making changes to our AV. This is where I stand and I can provide any information necessary to further assist. We had a previous version of enterprise console(5.0 I think) running that managed Sophos on 20+ servers. The orginization decided to move all endpoint to a Sophos solution(350+). The console was updated to 5.3 and the Download Security Software Wizard has been run since it is missing from my menu.
My issues are that version 10.0 is being pushed to the endpoints if I install it through the SEC, and once I do it will not update. The subscription was still set to the previous version we used on the server, so I made a subscription change so that it should be getting the new version. I also input the new password associated with the license and username.
The following is information that I feel might be of help, if you need anything more specific let me know and I will post back ASAP;
Primary update server showing on endpoint ~ \\windowsmedia\sophosupdate\CIDs\s002\SAVSCFXP\
primary server configured in update policy ~ \\windowsmedia\sophosupdate\
updating policy username ~ corsp\SophosUpdateMgr ~ which is not in my active directory users
Same username set on the endpoint
update manager install location \\WindowsMedia\SUMInstallSet
Cheers
Andy
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