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Conducted System Restore - Sophos End Point Security Stops Working

JimUW

Hi all,

I am currently using Sophos Endpoint Security and Control 10.3 version 10.0.4 on Windows 8.1. I was having some severe issues with my web browsers and had to do a full system restore to 2 weeks prior. On reboot my Sophos Security cannot update and I recieve an error "Cannot Contact Server". And also all of my protections are disabled. Everything is grayed out.

Malwarebytes is functioning perfectly and can update. Sophos seems to be the only software suffering from the system restore.

Any help would be greatly appreciated!

Jim

:55675


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  • 0

    Hello Jim,

    my product subscription is disabled

    could you post the corresponding part from the log, ideally with a few lines before and after? Where does it attempt to update from - your school's server or Sophos?

    from my school

    Likely the package is pre-configured or the installation is managed - only you school's IT knows the details and anyway the product is (or should be) supported by them.  

    -2147467259 is, in another representation, 0x80004005 and means Access denied. This could be cause by a broken installation or some inconsistency introduced with the restore. You could try to re-install but I'd contact IT first.

    Christian

    :55761
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  • 0

    Hello Jim,

    my product subscription is disabled

    could you post the corresponding part from the log, ideally with a few lines before and after? Where does it attempt to update from - your school's server or Sophos?

    from my school

    Likely the package is pre-configured or the installation is managed - only you school's IT knows the details and anyway the product is (or should be) supported by them.  

    -2147467259 is, in another representation, 0x80004005 and means Access denied. This could be cause by a broken installation or some inconsistency introduced with the restore. You could try to re-install but I'd contact IT first.

    Christian

    :55761
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