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Conducted System Restore - Sophos End Point Security Stops Working

JimUW

Hi all,

I am currently using Sophos Endpoint Security and Control 10.3 version 10.0.4 on Windows 8.1. I was having some severe issues with my web browsers and had to do a full system restore to 2 weeks prior. On reboot my Sophos Security cannot update and I recieve an error "Cannot Contact Server". And also all of my protections are disabled. Everything is grayed out.

Malwarebytes is functioning perfectly and can update. Sophos seems to be the only software suffering from the system restore.

Any help would be greatly appreciated!

Jim

:55675


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    Hey there QC,

    Thanks for your reply.

    First off, I went and took a look at the logs and I think I may have identified the issue. Under the log it says that my product subscription is disabled. Everything else looks alright. However, I did find under my services that the Sophos Anti Virus service is "Stopped" probably due to the subscription check. It returns an error code of -2147467259. 

    I got this Sophos suite from my school for free. They have an IT website on which we download the software directly from there. I assumed the license was through the school. Everything was working fine till I had some web browser issues and had to reset my windows back a few weeks. 

    Any ideas?

    Thanks,

    Jim

    :55753
Reply
  • 0

    Hey there QC,

    Thanks for your reply.

    First off, I went and took a look at the logs and I think I may have identified the issue. Under the log it says that my product subscription is disabled. Everything else looks alright. However, I did find under my services that the Sophos Anti Virus service is "Stopped" probably due to the subscription check. It returns an error code of -2147467259. 

    I got this Sophos suite from my school for free. They have an IT website on which we download the software directly from there. I assumed the license was through the school. Everything was working fine till I had some web browser issues and had to reset my windows back a few weeks. 

    Any ideas?

    Thanks,

    Jim

    :55753
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