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Conducted System Restore - Sophos End Point Security Stops Working

JimUW

Hi all,

I am currently using Sophos Endpoint Security and Control 10.3 version 10.0.4 on Windows 8.1. I was having some severe issues with my web browsers and had to do a full system restore to 2 weeks prior. On reboot my Sophos Security cannot update and I recieve an error "Cannot Contact Server". And also all of my protections are disabled. Everything is grayed out.

Malwarebytes is functioning perfectly and can update. Sophos seems to be the only software suffering from the system restore.

Any help would be greatly appreciated!

Jim

:55675


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    Hello Jim,

    Sophos Endpoint Security and Control 10.3 version 10.0.4 on Windows 8.1

    Eh? 10.3 version 10.0.4? 10.0 does not support Windows 8.

    Anyway, there seems to be more than one issue. As for "Cannot Contact Server" - the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs) should contain a more specific message. Everything is grayed out could be caused by the Anti-Virus service (savservice.exe) not running. I'd first try to determine the cause of the updating failure. Once AutoUpdate can access the server and download the subsequent installation/update might or might not resolve the other issue.

    Christian       

    :55741
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  • 0

    Hello Jim,

    Sophos Endpoint Security and Control 10.3 version 10.0.4 on Windows 8.1

    Eh? 10.3 version 10.0.4? 10.0 does not support Windows 8.

    Anyway, there seems to be more than one issue. As for "Cannot Contact Server" - the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs) should contain a more specific message. Everything is grayed out could be caused by the Anti-Virus service (savservice.exe) not running. I'd first try to determine the cause of the updating failure. Once AutoUpdate can access the server and download the subsequent installation/update might or might not resolve the other issue.

    Christian       

    :55741
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