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installation of product Sophos AutoUpdate failed

MrX

Hello All:

I am new here and have an issue with my autoupdate with Sophos:

I have had Sophos for about 6 years and the autoupdate just started to fail. In the log I see "installation of product Sophos AutoUpdate failed". I have also attached the most recent detailed log file.

I get this error even when I select the "update now" after right clicking on the icon at the bottom right of the screen. Does this mean the "update now" feature is also not working?

If possible, it would be great to receive feedback on how I can correct this issue.

Thank you for your time.

:55534


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  • 0

    Thank you. I was going to look into technical support until this morning:

    After starting my computer and choosing to 'update now', the same situation occurred. However, a short while later the autoupdate worked and the error did not occur. The red 'x' or 'cross' in front of the Sophos shield has since vanished, no errors are reported in the log, and the security and control center shows that the autoupdate was a success. I'm even more confused now than ever but at least it appears to be working.

    Thank you for your assistance. I learned a lot about troubleshooting Sophos with your guidance.

    :55609
Reply
  • 0

    Thank you. I was going to look into technical support until this morning:

    After starting my computer and choosing to 'update now', the same situation occurred. However, a short while later the autoupdate worked and the error did not occur. The red 'x' or 'cross' in front of the Sophos shield has since vanished, no errors are reported in the log, and the security and control center shows that the autoupdate was a success. I'm even more confused now than ever but at least it appears to be working.

    Thank you for your assistance. I learned a lot about troubleshooting Sophos with your guidance.

    :55609
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