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installation of product Sophos AutoUpdate failed

MrX

Hello All:

I am new here and have an issue with my autoupdate with Sophos:

I have had Sophos for about 6 years and the autoupdate just started to fail. In the log I see "installation of product Sophos AutoUpdate failed". I have also attached the most recent detailed log file.

I get this error even when I select the "update now" after right clicking on the icon at the bottom right of the screen. Does this mean the "update now" feature is also not working?

If possible, it would be great to receive feedback on how I can correct this issue.

Thank you for your time.

:55534


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    Hello MrX,

    Autoupdate version is 2.9.0.344

    looks like I was mistaken - Standalone Sophos Anti-Virus November 2014 upgrade information suggests that this is indeed the current SA version. Planned date for the upgrade to 10.3.12 was 21st January and this is the date the first Install.Failure appeared in your log. Let's not assume it's a Catch22 (AU aborting the upgrade because it hasn't been upgraded) - 121766 seems to be sound as it has received a 4.8 rating from 48 customers. Apparently it doesn't work for you though so I guess you have to contact Support. Wonder what Updating credentials failed validation signifies ...

    Christian

    :55584
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  • 0

    Hello MrX,

    Autoupdate version is 2.9.0.344

    looks like I was mistaken - Standalone Sophos Anti-Virus November 2014 upgrade information suggests that this is indeed the current SA version. Planned date for the upgrade to 10.3.12 was 21st January and this is the date the first Install.Failure appeared in your log. Let's not assume it's a Catch22 (AU aborting the upgrade because it hasn't been upgraded) - 121766 seems to be sound as it has received a 4.8 rating from 48 customers. Apparently it doesn't work for you though so I guess you have to contact Support. Wonder what Updating credentials failed validation signifies ...

    Christian

    :55584
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