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installation of product Sophos AutoUpdate failed

MrX

Hello All:

I am new here and have an issue with my autoupdate with Sophos:

I have had Sophos for about 6 years and the autoupdate just started to fail. In the log I see "installation of product Sophos AutoUpdate failed". I have also attached the most recent detailed log file.

I get this error even when I select the "update now" after right clicking on the icon at the bottom right of the screen. Does this mean the "update now" feature is also not working?

If possible, it would be great to receive feedback on how I can correct this issue.

Thank you for your time.

:55534


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    The address was correct for downloads and changing it went as you outlined.

    The SAV version is 10.3.1

    The Autoupdate version is 2.9.0.344

    Since the Autoupdate version is older than you indicated it should be, maybe this is the problem. Or perhaps the inability to download the most recent version is the problem. How would I update the autoupdater and could this be the problem?

    In the same column as SAV, it says it updated recently (this was automatic since I did not dis not initiate the update at the time shown).

    Again, thank you for your time and assistance.

    :55582
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  • 0

    The address was correct for downloads and changing it went as you outlined.

    The SAV version is 10.3.1

    The Autoupdate version is 2.9.0.344

    Since the Autoupdate version is older than you indicated it should be, maybe this is the problem. Or perhaps the inability to download the most recent version is the problem. How would I update the autoupdater and could this be the problem?

    In the same column as SAV, it says it updated recently (this was automatic since I did not dis not initiate the update at the time shown).

    Again, thank you for your time and assistance.

    :55582
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