Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 1 subscriber
  • Views 22172 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

installation of product Sophos AutoUpdate failed

MrX

Hello All:

I am new here and have an issue with my autoupdate with Sophos:

I have had Sophos for about 6 years and the autoupdate just started to fail. In the log I see "installation of product Sophos AutoUpdate failed". I have also attached the most recent detailed log file.

I get this error even when I select the "update now" after right clicking on the icon at the bottom right of the screen. Does this mean the "update now" feature is also not working?

If possible, it would be great to receive feedback on how I can correct this issue.

Thank you for your time.

:55534


This thread was automatically locked due to age.
Parents
  • 0

    Hello MrX,

    To clarify, this means that the autoupdate is working

    Yes, but guess (dunno for sure, I'm not Sophos) either it's connecting to the "wrong" Warehouse (read: update location) or using the old semantics and will therefore stop working in the near future. I'm not sure whether it's really the (mis-)configured update location or perhaps an outdated AutoUpdate.

    It would be great if you have suggestions

    none which I deem an immediate solution ... so you checked the update settings as per the article and found them correct? Or they contained "something else" and you set the location to Sophos from the drop down? To make sure, set the location to some invalid address (e.g. http://127.0.0.1/dummy), close the GUI and request Update now (this should result in a failed download). Now set the address again  to Sophos. Likely this will result in the same error you've posted.

    So maybe your endpoint isn't running (for whatever reason) the expected versions. Please open the GUI, View product information on the left. The SAV version (e.g. 10.3.12.89) is under Anti-Virus and HIPS+Software, scroll down to Updating+Software for the AutoUpdate version (should at least be 3.1).

    Installing the current package over the existing might work but I don't consider this a solution as everything seems to be correct on your side. Especially if you see backlevel versions you (your site's Sophos administrator) should contact Support.

    Christian

    :55565
Reply
  • 0

    Hello MrX,

    To clarify, this means that the autoupdate is working

    Yes, but guess (dunno for sure, I'm not Sophos) either it's connecting to the "wrong" Warehouse (read: update location) or using the old semantics and will therefore stop working in the near future. I'm not sure whether it's really the (mis-)configured update location or perhaps an outdated AutoUpdate.

    It would be great if you have suggestions

    none which I deem an immediate solution ... so you checked the update settings as per the article and found them correct? Or they contained "something else" and you set the location to Sophos from the drop down? To make sure, set the location to some invalid address (e.g. http://127.0.0.1/dummy), close the GUI and request Update now (this should result in a failed download). Now set the address again  to Sophos. Likely this will result in the same error you've posted.

    So maybe your endpoint isn't running (for whatever reason) the expected versions. Please open the GUI, View product information on the left. The SAV version (e.g. 10.3.12.89) is under Anti-Virus and HIPS+Software, scroll down to Updating+Software for the AutoUpdate version (should at least be 3.1).

    Installing the current package over the existing might work but I don't consider this a solution as everything seems to be correct on your side. Especially if you see backlevel versions you (your site's Sophos administrator) should contact Support.

    Christian

    :55565
Children
No Data