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installation of product Sophos AutoUpdate failed

MrX

Hello All:

I am new here and have an issue with my autoupdate with Sophos:

I have had Sophos for about 6 years and the autoupdate just started to fail. In the log I see "installation of product Sophos AutoUpdate failed". I have also attached the most recent detailed log file.

I get this error even when I select the "update now" after right clicking on the icon at the bottom right of the screen. Does this mean the "update now" feature is also not working?

If possible, it would be great to receive feedback on how I can correct this issue.

Thank you for your time.

:55534


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    Hello MrX,

    the "update now" feature is also not working?

    The update mechanism is the same for a scheduled or Update now update. The "only" part that fails is the installation of the newer AutoUpdate - everything else works for now, the downloads and updating the AV component obviously do.

    There should be a recent Sophos AutoUpdate install log.txt in %Windir%\Temp with the failure details.    

    Christian

    :55558
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  • 0

    Hello MrX,

    the "update now" feature is also not working?

    The update mechanism is the same for a scheduled or Update now update. The "only" part that fails is the installation of the newer AutoUpdate - everything else works for now, the downloads and updating the AV component obviously do.

    There should be a recent Sophos AutoUpdate install log.txt in %Windir%\Temp with the failure details.    

    Christian

    :55558
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