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Envelopes folder filling with EM-RouterLogon messages after device control policy push

Enterprise Console 5.2/SESC 10.3

After enabling Device Control and pushing the policy to all workstation clients the Envelopes folder is filling up rapidly (several thousand per hour) with undelivered messages most of which are EM-RouterLogon messages from the Sophos server to itself (see below). This behaviour did not occur before the device control push.

I've followed the standard instructions for clearing the Envelopes folder but this only offers a temporary recovery as the messages keep on coming. Server has been rebooted as well.

Any ideas folks?

[PersistentIndex] 15012
[FromParent] 0
[Originator] Router$sophos-svr-1
[OriginatorCertificate] 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
[PhysicalDestination] Router$sophos-svr-1.EM
[MessageId] 146779180
[Destination] Router$sophos-svr-1.EM
[Priority] 0
[TTL] 1421890796
[Type] EM-RouterLogon
[Data] 12000000000000001c000000526f7574657224555753554b32573032343833323a33303636303000
[Timestamps] (2,(Router$sophos-svr-1,54bfac2c),(Router$sophos-svr-1,54bfac2c))
[Options] 
:55460


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  • Hello jim_digriz,

    can't see how this could be related to enabling the Device Control policy ... What does the router log say? How frequent are these logon attempts? Any anomalies in the console, does it show the server itself as connected or not?

    Christian

    :55461
Reply
  • Hello jim_digriz,

    can't see how this could be related to enabling the Device Control policy ... What does the router log say? How frequent are these logon attempts? Any anomalies in the console, does it show the server itself as connected or not?

    Christian

    :55461
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