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Re: Reboot issue: SAVservice is causing 15-60 minute delay until CTRL+ALT+DEL becomes available

ColuchMD

My company just got hit with the same issues mentioned in this topic. Has anyone come across a fix or solid work around other than disabling services in Safe Mode? I have already contacted Sophos but their response time is poor and so far no troubleshooting has been attempted by them. Any help would be appreciated.

:53219


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    Additionally:  When considering recent changes to the computers - it may not be a policy change, start your thinking there but also consider:

    • Changes to Sophos Ant-Virus version (which includes change to Sophos Update Manager packages and subscriptions).
    • Operating system updates (maybe one, or a bunch of, hot fix got deployed to the computers in question).
    • Third-party applications (have any new applications been installed recently or had an update).

    ...you may have to ask around your team if someone else may have put a change in place without your knowledge.

    Important: I was just about to close down the case notes and logs you sent in on computer xxxY9281 and noticed something.  This computer has both Sophos Anti-Virus installed and Malwarebytes' Anti-Malware.  This is not a good idea and I recommend you uninstall one of them and see if the issue is resolved.  Also check if other (all) the computers affected have both programs installed to rule out whether computer xxxY9281 is a one off or not.

    :53259
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  • 0

    Additionally:  When considering recent changes to the computers - it may not be a policy change, start your thinking there but also consider:

    • Changes to Sophos Ant-Virus version (which includes change to Sophos Update Manager packages and subscriptions).
    • Operating system updates (maybe one, or a bunch of, hot fix got deployed to the computers in question).
    • Third-party applications (have any new applications been installed recently or had an update).

    ...you may have to ask around your team if someone else may have put a change in place without your knowledge.

    Important: I was just about to close down the case notes and logs you sent in on computer xxxY9281 and noticed something.  This computer has both Sophos Anti-Virus installed and Malwarebytes' Anti-Malware.  This is not a good idea and I recommend you uninstall one of them and see if the issue is resolved.  Also check if other (all) the computers affected have both programs installed to rule out whether computer xxxY9281 is a one off or not.

    :53259
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