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Auto-Manual Update failing

ThePeck

I'm getting these message in my log. I checked on-line and nothing seems to answer what this means. Of course I checked my username and password and they are correct.

Time: 12/7/2013 12:22:26
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:29
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:31
Message: ERROR: Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:33
Message: Downloading product Sophos Client Firewall from server Sophos
Module: SDDSUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:35
Message: ERROR: Download of Sophos Client Firewall failed from server Sophos
Module: SDDSUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:38
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:38
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:39
Message: Downloading phase completed
Module: ALUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:39
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 11272
Thread ID: 8904

Time: 12/7/2013 12:22:40
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 11272
Thread ID: 8904

:45773


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  • 0

    Hi,

    Could you clear the "trace" log files from:

    C:\ProgramData\Sophos\AutoUpdate\Logs

    or

    C:\Program files\Sophos\AutoUpdate\Logs

    depending on OS.

    Then kick off an update and wait for it to complete (monitor with "View updating status" option from right clicking on the shield), this should generate a fresh trace log with just the content of a single update.  Can you then attach that log to the post.

    Regards,

    Jak

    :45775
Reply
  • 0

    Hi,

    Could you clear the "trace" log files from:

    C:\ProgramData\Sophos\AutoUpdate\Logs

    or

    C:\Program files\Sophos\AutoUpdate\Logs

    depending on OS.

    Then kick off an update and wait for it to complete (monitor with "View updating status" option from right clicking on the shield), this should generate a fresh trace log with just the content of a single update.  Can you then attach that log to the post.

    Regards,

    Jak

    :45775
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