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Email Alerts/Reports not working

I have configured the email alerts and reports according to the following knowledge base article: Setting up endpoint email alerts from a console policy However I haven't receive any of the alerts or reports that I have configured.

I have tested the smtp settings and verified that the "TEST" was successfully established. but have been banging my head on this issue for a while now. Anyone have any idea or provide assistance? Below is the OS and Console version. OS: Server 2003 EPM: 5.2.1.197

:45759


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