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Email Alerts/Reports not working

low96ac

I have configured the email alerts and reports according to the following knowledge base article: Setting up endpoint email alerts from a console policy However I haven't receive any of the alerts or reports that I have configured.

I have tested the smtp settings and verified that the "TEST" was successfully established. but have been banging my head on this issue for a while now. Anyone have any idea or provide assistance? Below is the OS and Console version. OS: Server 2003 EPM: 5.2.1.197

:45759


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    Hello low96ac,

    as the article's title says it's endpoint email alerts - i.e. they are sent from the endpoints without any involvement of the console. Thus the endpoints' OS and SAV versions are the ones of primary interest. The TEST button can only detect basic configuration errors (the SMTP server's name or address, port 25 unavailable) and can't verify whether it also works from the endpoints (generally) and if the recipient is valid. BTW - it's alerts and errors, not reports. 

    So you see alerts for certain clients in SEC but did not receive any mail? The SMTP's logs should tell you whether the endpoints did connect and if, why the transmission failed.

    Christian

    :45785
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  • 0

    Hello low96ac,

    as the article's title says it's endpoint email alerts - i.e. they are sent from the endpoints without any involvement of the console. Thus the endpoints' OS and SAV versions are the ones of primary interest. The TEST button can only detect basic configuration errors (the SMTP server's name or address, port 25 unavailable) and can't verify whether it also works from the endpoints (generally) and if the recipient is valid. BTW - it's alerts and errors, not reports. 

    So you see alerts for certain clients in SEC but did not receive any mail? The SMTP's logs should tell you whether the endpoints did connect and if, why the transmission failed.

    Christian

    :45785
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