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Getting email alert but no machines showing as having virus / malware in Enterprise console

nwblue

Hi  we have just installed Sophos Enterprise console 5.2.0.644 (have been using enterprise console 4.5).

Since this has been installed (2 days) we have been getting SAV email alerts for a few machines with the message below, but these machines are showing with a green icon and same as policy in the enterprse console and there are no mahine with alerts at all.

Shouldnt the machine be showing  with an alert in the console?

User: NT AUTHORITY\SYSTEM

Scan: On-access

Machine: xxxxx

File "C:\Windows\Temp\TMP00000166B7184A7E24C3AE5D" belongs to virus/spyware 'Mal/VBDrop-G'.

:45161


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    Hi David

    We have  tried a lot of differnt ways of capturing the cause of the alert but havent got anywhere as yet. Sophos have now got one of the laptops to investigate further.

    Ill post any findings when they have got back to me.

    Carol

    :47291
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  • 0

    Hi David

    We have  tried a lot of differnt ways of capturing the cause of the alert but havent got anywhere as yet. Sophos have now got one of the laptops to investigate further.

    Ill post any findings when they have got back to me.

    Carol

    :47291
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