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Getting email alert but no machines showing as having virus / malware in Enterprise console

nwblue

Hi  we have just installed Sophos Enterprise console 5.2.0.644 (have been using enterprise console 4.5).

Since this has been installed (2 days) we have been getting SAV email alerts for a few machines with the message below, but these machines are showing with a green icon and same as policy in the enterprse console and there are no mahine with alerts at all.

Shouldnt the machine be showing  with an alert in the console?

User: NT AUTHORITY\SYSTEM

Scan: On-access

Machine: xxxxx

File "C:\Windows\Temp\TMP00000166B7184A7E24C3AE5D" belongs to virus/spyware 'Mal/VBDrop-G'.

:45161


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    Hello nwblue,

    Shouldnt the machine be showing  with an alert in the console?

    not a pending one if the threat has properly been dealt with (dunno if the action is always included or reported in another mail). Double click the computer name to view its details - the detection and action should be under History. Also an appropriate Report should list it.

    Christian

    :45165
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  • 0

    Hello nwblue,

    Shouldnt the machine be showing  with an alert in the console?

    not a pending one if the threat has properly been dealt with (dunno if the action is always included or reported in another mail). Double click the computer name to view its details - the detection and action should be under History. Also an appropriate Report should list it.

    Christian

    :45165
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