SearchSuite

Hello osu,

error displaying this folder's contents

this together with the fact that subsequent scans came back clean suggests that the folder was a temporary one (e.g. an extracted install source directory) and is now gone. An "uncleanable" item won't be removed from the quarantine list by a subsequent scan (especially if the scan hasn't passed over the item's location).

message saying it is still in quarantine

The quarantine term is IMO somewhat unfortunate (as it leads to confusion and misconceptions). The message in the OK/Cancel prompt (if that's the one you're referring to) says something slightly different: clearing an item from the list does not remove it from the computer. In other words - after clicking OK the item is gone from the list (all the information about it is still in SAV.txt, the Anti-Virus log) but, as no actions have been performed QM is aware of, is (or might not be) still on the computer.

Christian     

Hello osu,

error displaying this folder's contents

this together with the fact that subsequent scans came back clean suggests that the folder was a temporary one (e.g. an extracted install source directory) and is now gone. An "uncleanable" item won't be removed from the quarantine list by a subsequent scan (especially if the scan hasn't passed over the item's location).

message saying it is still in quarantine

The quarantine term is IMO somewhat unfortunate (as it leads to confusion and misconceptions). The message in the OK/Cancel prompt (if that's the one you're referring to) says something slightly different: clearing an item from the list does not remove it from the computer. In other words - after clicking OK the item is gone from the list (all the information about it is still in SAV.txt, the Anti-Virus log) but, as no actions have been performed QM is aware of, is (or might not be) still on the computer.

Christian