I got the problem on enterprise console upgrade, anyone can help me?
Console and Database seem look like successful installed, but management server upgrade got the problem.
Sophos_Server32msi.log
MSI (s) (74:E8) [00:39:49:390]: Executing op: ActionStart(Name=CreateFullAdminsGroup,,)
MSI (s) (74:E8) [00:39:49:390]: Executing op: CustomActionSchedule(Action=CreateFullAdminsGroup,ActionType=1025,Source=BinaryData,Target=CreateGroup,CustomActionData=Sophos Full Administrators;Members of this group are granted full access to Sophos Enterprise Console)
MSI (s) (74:A8) [00:39:49:406]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3C.tmp, Entrypoint: CreateGroup
CreateGroup: Initialized.
MSI (s) (74:E8) [00:39:49:531]: Executing op: ActionStart(Name=AddAdminsToFullAdminsGroup,,)
CreateGroup: About to create group 'Sophos Full Administrators' with description 'Members of this group are granted full access to Sophos Enterprise Console'.
MSI (s) (74:E8) [00:39:49:531]: Executing op: CustomActionSchedule(Action=AddAdminsToFullAdminsGroup,ActionType=1025,Source=BinaryData,Target=AddAdminsAccountsToGroup,CustomActionData=Sophos Full Administrators)
MSI (s) (74:1C) [00:39:49:546]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3D.tmp, Entrypoint: AddAdminsAccountsToGroup
MSI (s) (74:E8) [00:39:49:640]: Executing op: ActionStart(Name=CreateConsoleAdminsGroup,,)
AddAdminsAccountsToGroup: Initialized.
MSI (s) (74:E8) [00:39:49:640]: Executing op: CustomActionSchedule(Action=CreateConsoleAdminsGroup,ActionType=1025,Source=BinaryData,Target=CreateGroup,CustomActionData=Sophos Console Administrators;Administrators of Sophos Enterprise Console)
MSI (s) (74:E8) [00:39:49:656]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3E.tmp, Entrypoint: CreateGroup
CreateGroup: Initialized.
MSI (s) (74:E8) [00:39:49:734]: Executing op: ActionStart(Name=AddAdminsToConsoleAdminsGroup,,)
CreateGroup: About to create group 'Sophos Console Administrators' with description 'Administrators of Sophos Enterprise Console'.
MSI (s) (74:E8) [00:39:49:734]: Executing op: CustomActionSchedule(Action=AddAdminsToConsoleAdminsGroup,ActionType=1025,Source=BinaryData,Target=AddAdminsAccountsToGroup,CustomActionData=Sophos Console Administrators)
MSI (s) (74:7C) [00:39:49:750]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F.tmp, Entrypoint: AddAdminsAccountsToGroup
AddAdminsAccountsToGroup: Initialized.
AddAdminsAccountsToGroup: Error 0x80070560: NetLocalGroupGetMembers failed for group: Sophos Console Administrators
AddAdminsAccountsToGroup: Adding local administrators to group: Sophos Console Administrators
AddAdminsAccountsToGroup: Error 0x80070560: NetLocalGroupAddMembers failed
MSI (s) (74:E8) [00:39:49:828]: User policy value 'DisableRollback' is 0
MSI (s) (74:E8) [00:39:49:828]: Machine policy value 'DisableRollback' is 0
Action ended 0:39:49: InstallExecute. Return value 3.
...
...
MSI (s) (74:E8) [00:39:50:968]: Executing op: ComponentUnregister(ComponentId={414F5E95-A4D9-4D8D-9FFD-DC8E42C308CA},ProductKey={00F8AB29-7566-4D24-AED3-F035FE3E1599},BinaryType=0,)
MSI (s) (74:E8) [00:39:50:968]: Executing op: ActionStart(Name=Rollback_Remove_mrinit,,)
MSI (s) (74:E8) [00:39:50:968]: Executing op: CustomActionRollback(Action=Rollback_Remove_mrinit,ActionType=1281,Source=BinaryData,Target=RemoveCustomFile,CustomActionData=C:\Program Files\Sophos\Enterprise Console\mrinit.conf)
MSI (s) (74:74) [00:39:50:984]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI41.tmp, Entrypoint: RemoveCustomFile
RemoveCustomFile: Initialized.
RemoveCustomFile: CustomActionData C:\Program Files\Sophos\Enterprise Console\mrinit.conf.
RemoveCustomFile: Custom action data is 'C:\Program Files\Sophos\Enterprise Console\mrinit.conf'.
RemoveCustomFile: Could not find file 'C:\Program Files\Sophos\Enterprise Console\mrinit.conf'.
MSI (s) (74:E8) [00:39:51:359]: Executing op: ActionStart(Name=Rollback_Remove_cac,,)
MSI (s) (74:E8) [00:39:51:359]: Executing op: CustomActionRollback(Action=Rollback_Remove_cac,ActionType=1281,Source=BinaryData,Target=RemoveCustomFile,CustomActionData=C:\Program Files\Sophos\Enterprise Console\cac.pem)
MSI (s) (74:38) [00:39:51:375]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI42.tmp, Entrypoint: RemoveCustomFile
RemoveCustomFile: Initialized.
RemoveCustomFile: CustomActionData C:\Program Files\Sophos\Enterprise Console\cac.pem.
RemoveCustomFile: Custom action data is 'C:\Program Files\Sophos\Enterprise Console\cac.pem'.
MSI (s) (74:E8) [00:39:51:453]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (74:E8) [00:39:51:453]: Error in rollback skipped. Return: 5
RemoveCustomFile: Could not find file 'C:\Program Files\Sophos\Enterprise Console\cac.pem'.
MSI (s) (74:E8) [00:39:51:453]: No System Restore sequence number for this installation.
MSI (s) (74:E8) [00:39:51:453]: Unlocking Server
MSI (s) (74:E8) [00:39:51:500]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 0:39:51: INSTALL. Return value 3.
This thread was automatically locked due to age.
