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access denied sophos console 5.2

i have update sohos enterprise 5.2 and all appears ok but when i go to open console i have and error :

Claim validation failed.
----- [outer exception] -----
-- error: 0x829E0031
-- facility: Sophos Management Service Exception
-- source: struct ISM_ManagementServiceApp

at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

this is the error on client and on server the message sayd that adminstrator aren't any role to get on console...

any idea?

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Parents

0 snmdla over 11 years ago

Ghiazza, were you able to solve the problem? I have the same error stack.

Without smilies ...

Claim validation failed.
----- [outer exception] -----
   -- error: 0x829E0031
   -- facility: Sophos Management Service Exception
   -- source:   struct ISM_ManagementServiceApp

   at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

The solution that Jak offered did not work for us: we already had the user in the required groups.

Perhaps it is an issue of our installation, where a Samba PDC reigns?

Reply

0 snmdla over 11 years ago

Ghiazza, were you able to solve the problem? I have the same error stack.

Without smilies ...

Claim validation failed.
----- [outer exception] -----
   -- error: 0x829E0031
   -- facility: Sophos Management Service Exception
   -- source:   struct ISM_ManagementServiceApp

   at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

The solution that Jak offered did not work for us: we already had the user in the required groups.

Perhaps it is an issue of our installation, where a Samba PDC reigns?

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