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access denied sophos console 5.2

Ghiazza

i have update sohos enterprise 5.2 and all appears ok but when i go to open console i have and error :

Claim validation failed.
----- [outer exception] -----
-- error: 0x829E0031
-- facility: Sophos Management Service Exception
-- source: struct ISM_ManagementServiceApp

at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

this is the error on client and on server the message sayd that adminstrator aren't any role to get on console...

any idea?

:37487


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  • 0

    HI,

    Is SEC installed on a domain member server?

    If so the SEC server should have a local group called "Sophos Console Administrators" and "Sophos Full Administrators".

    All users of SEC are required to be a member of "Sophos Console Administrators".  If you are also a member of "Sophos Full Administrators" you can set up Role Based Administration (RBA) to give users access to other admins.

    So is you Windows account a member of both of these groups and you have logged off and on since you added your account to these groups/installed?

    Regards,

    Jak

    :37509
Reply
  • 0

    HI,

    Is SEC installed on a domain member server?

    If so the SEC server should have a local group called "Sophos Console Administrators" and "Sophos Full Administrators".

    All users of SEC are required to be a member of "Sophos Console Administrators".  If you are also a member of "Sophos Full Administrators" you can set up Role Based Administration (RBA) to give users access to other admins.

    So is you Windows account a member of both of these groups and you have logged off and on since you added your account to these groups/installed?

    Regards,

    Jak

    :37509
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