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Clients appearing offline in SEC 5.1

Tommy123

Hi All,

I have recently installed SEC 5.1 with 10 clients on in preperation for an upgrade from 4.7 later this year. 

For some reason some clients after a period of time get a little red cross on them, these can be virtual and physical machines. The machines are not turned off and are still getting updates from the SEC.

To get them back green I can either reboot them, restart the client message router or re protect them.

Anyone else had this issue?

Thanks

Tom

:39143


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  • 0

    Hello Tom,

    thanks. Still receiving updates - this is independent of RMS.

    Looks like the client is able to and does indeed send messages upstream. So the Last message time for this client is not 21:36:13 (or near it)? The Router log on the server (if still available) normally doesn't log the messages received but it should have a corresponding entry when the message is passed to EM. If it doesn't pass on the message (can't say what could be the reason) I think it should stay in the envelopes folder.

    Nevertheless it is not clear where the "black hole" could be. Hm, what happens if you restart the Message Router on the server?

    Christian

    :39199
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  • 0

    Hello Tom,

    thanks. Still receiving updates - this is independent of RMS.

    Looks like the client is able to and does indeed send messages upstream. So the Last message time for this client is not 21:36:13 (or near it)? The Router log on the server (if still available) normally doesn't log the messages received but it should have a corresponding entry when the message is passed to EM. If it doesn't pass on the message (can't say what could be the reason) I think it should stay in the envelopes folder.

    Nevertheless it is not clear where the "black hole" could be. Hm, what happens if you restart the Message Router on the server?

    Christian

    :39199
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