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Clients appearing offline in SEC 5.1

Hi All,

I have recently installed SEC 5.1 with 10 clients on in preperation for an upgrade from 4.7 later this year.

For some reason some clients after a period of time get a little red cross on them, these can be virtual and physical machines. The machines are not turned off and are still getting updates from the SEC.

To get them back green I can either reboot them, restart the client message router or re protect them.

Anyone else had this issue?

Thanks

Tom

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Parents

0 Tommy123 over 12 years ago

One of the clients went offline yesterday evening, its a vm and below is a quick summary about the machine:

Appears wih a red x in SEC

Still recieving updates

All Sophos services running

No issues in 'Sophos network communications report'

No items in 'C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes'

Logs in 'C:\ProgramData\Sophos\Remote Management System\3\Router\Logs' show: (This is just a portion from roughly when it went offline to now)

07.04.2013 14:19:04 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 15:19:04 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 16:19:04 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 17:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 18:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 19:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 20:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 21:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 22:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
07.04.2013 23:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 00:19:05 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 01:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 02:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 03:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 04:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 05:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 06:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 07:19:06 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 08:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 09:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 10:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 11:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 12:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 13:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 14:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 15:19:07 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 16:19:08 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 17:19:08 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 18:19:08 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 19:19:08 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 20:19:08 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 21:19:08 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 21:36:13 07C4 I Routing to parent: id=01632A3D, origin=Router$NAMEOFSERVER:27009.Agent, dest=EM, type=EM-EntityEvent
08.04.2013 21:36:13 07B8 I Sent message (id=01632A3D) to Router$NAMEOFSERVER
08.04.2013 22:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
08.04.2013 23:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 00:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 01:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 02:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 03:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 04:19:09 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 05:19:10 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 06:19:10 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 07:19:10 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360
09.04.2013 08:19:10 0728 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 4, max number of user ports 15360

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