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Clients appearing offline in SEC 5.1

Tommy123

Hi All,

I have recently installed SEC 5.1 with 10 clients on in preperation for an upgrade from 4.7 later this year. 

For some reason some clients after a period of time get a little red cross on them, these can be virtual and physical machines. The machines are not turned off and are still getting updates from the SEC.

To get them back green I can either reboot them, restart the client message router or re protect them.

Anyone else had this issue?

Thanks

Tom

:39143


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  • 0

    jak,

    of course we are using SEC 5.2 in our environment. I have had many support guys for a visit and no one really found a solution.

    Only the presales guys told us, that this is a real problem but htere is currently no other way around it.

    For example today, approx 400 servers (which are online 24/7) went offline and they will not become online until they're rebooted.

    We have this situation since we use Sophos, and I know that this clients will not be online again at least for a month...

    So at least for us my posted regkey is a solution.

    /b

    :39163
Reply
  • 0

    jak,

    of course we are using SEC 5.2 in our environment. I have had many support guys for a visit and no one really found a solution.

    Only the presales guys told us, that this is a real problem but htere is currently no other way around it.

    For example today, approx 400 servers (which are online 24/7) went offline and they will not become online until they're rebooted.

    We have this situation since we use Sophos, and I know that this clients will not be online again at least for a month...

    So at least for us my posted regkey is a solution.

    /b

    :39163
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