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Clients appearing offline in SEC 5.1

Hi All,

I have recently installed SEC 5.1 with 10 clients on in preperation for an upgrade from 4.7 later this year.

For some reason some clients after a period of time get a little red cross on them, these can be virtual and physical machines. The machines are not turned off and are still getting updates from the SEC.

To get them back green I can either reboot them, restart the client message router or re protect them.

Anyone else had this issue?

Thanks

Tom

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0 QC over 12 years ago

Hello Tom,
the disconnecting clients are from the 10 "preparation" clients? Have you ever waited for them to reconnect "by themselves" (i.e. without a reboot)? The message router service is still running when they appear disconnected?
I'd check the Sophos Network Communications Report and the Router logs on the clients first.
Christian
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0 QC over 12 years ago

Hello Tom,
the disconnecting clients are from the 10 "preparation" clients? Have you ever waited for them to reconnect "by themselves" (i.e. without a reboot)? The message router service is still running when they appear disconnected?
I'd check the Sophos Network Communications Report and the Router logs on the clients first.
Christian
:39151
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