I've been in this business over 30 years, and I have, believe me, gone through Hell with a lot of previous anti-virus products in the past. Sophos was, and still is in my opinion, the best and easiest to administer. So, it's amusing to read some of the posts on the Internet from rookie admins doing a good imitation of a Drama Queen. Knee-jerk reactions won't do you any good when something like this happens. I too, could not get through to Sophos yesterday afternoon. But, I understood that their phone lines were probably overtaxed, so I just waited for them to fix the problem, applied the fixes from other admins I found on the Net, and by the time I went home to a cold supper, things were more or less back to normal.
Now, having said all that, and holding Sophos in such high esteem for so long, I'm as disappointed as anyone over this. I expect, in fact I demand, more from Sophos. If they want to be held up as the gold standard in this business, they'd better review procedures and try to make sure this doesn't happen again. Furthermore, a supreme gesture of good faith would be some sort of discount on their loyal customer's next maintenance contract.
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