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SHH - How to remove objects from quarantine?!?

BlackLion

Hi all,

nearly 500 virus warning mails and several hours later... we followed the steps described by Sophos support, and now our servers, pcs and laptops are up and running again with the latest Sophos updates and not reporting any virus alerts anymore (hope it is really all, will have to wait and see).

BUT:

On all servers, pcs and laptops the objects that were falsely reported as viruses are still listed as being in quarantine.

There is no option to remove them from quarantine, only "move" or "delete" (sorry, we are using a non-english version of Sophos, so I don't know what are the exact terms in the english version).

How do remove the objects out of quarantine??

Any help would be VERY appreciated.


Thanks in advance!

:31179


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  • 0

    Maybe I missed this in another thread, and if so I apologize...just a bit overwhelmed with it all right now...

    Our Policy was set to "Deny Access and Move to default location"...which it appears to have done successfully...unfortunately it did that to a number of other valid update files, not just those in the Sohpos update path, it affected:

    Adobe Reader, updater.api, acrobatupdater.exe

    TurboTax,  update32.exe

    All of the files in \program files\google\update

    All my Cisco Network assistant Java Update exe's

    Apple\SoftwareUpdateFiles

    ...basically I have a broken system.

    Is there another script somewhere to take the files from quarantine and put them back where they belong?

    System restore?

    A different thread?

    Thanks,

    Patrick

    :32017
Reply
  • 0

    Maybe I missed this in another thread, and if so I apologize...just a bit overwhelmed with it all right now...

    Our Policy was set to "Deny Access and Move to default location"...which it appears to have done successfully...unfortunately it did that to a number of other valid update files, not just those in the Sohpos update path, it affected:

    Adobe Reader, updater.api, acrobatupdater.exe

    TurboTax,  update32.exe

    All of the files in \program files\google\update

    All my Cisco Network assistant Java Update exe's

    Apple\SoftwareUpdateFiles

    ...basically I have a broken system.

    Is there another script somewhere to take the files from quarantine and put them back where they belong?

    System restore?

    A different thread?

    Thanks,

    Patrick

    :32017
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