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SHH - How to remove objects from quarantine?!?

BlackLion

Hi all,

nearly 500 virus warning mails and several hours later... we followed the steps described by Sophos support, and now our servers, pcs and laptops are up and running again with the latest Sophos updates and not reporting any virus alerts anymore (hope it is really all, will have to wait and see).

BUT:

On all servers, pcs and laptops the objects that were falsely reported as viruses are still listed as being in quarantine.

There is no option to remove them from quarantine, only "move" or "delete" (sorry, we are using a non-english version of Sophos, so I don't know what are the exact terms in the english version).

How do remove the objects out of quarantine??

Any help would be VERY appreciated.


Thanks in advance!

:31179


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  • 0

    Hello again, Heiko

    I see you were talking about acknowledging the alerts from the console - they should still be present in the Quarantine on the client. The German translation ("löschen" - "delete") for "acknowledge" is a little bit misleading, "bestätigen" would be better (und üblicherweise sagen wir in dem Fall "quittieren", nicht?).

    BTW: The console uses the language (from Control Panel->"Regional and Language Options" or whatever it is called) in effect when it's started

    Christian

    :31213
Reply
  • 0

    Hello again, Heiko

    I see you were talking about acknowledging the alerts from the console - they should still be present in the Quarantine on the client. The German translation ("löschen" - "delete") for "acknowledge" is a little bit misleading, "bestätigen" would be better (und üblicherweise sagen wir in dem Fall "quittieren", nicht?).

    BTW: The console uses the language (from Control Panel->"Regional and Language Options" or whatever it is called) in effect when it's started

    Christian

    :31213
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