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SHH - How to remove objects from quarantine?!?

BlackLion

Hi all,

nearly 500 virus warning mails and several hours later... we followed the steps described by Sophos support, and now our servers, pcs and laptops are up and running again with the latest Sophos updates and not reporting any virus alerts anymore (hope it is really all, will have to wait and see).

BUT:

On all servers, pcs and laptops the objects that were falsely reported as viruses are still listed as being in quarantine.

There is no option to remove them from quarantine, only "move" or "delete" (sorry, we are using a non-english version of Sophos, so I don't know what are the exact terms in the english version).

How do remove the objects out of quarantine??

Any help would be VERY appreciated.


Thanks in advance!

:31179


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    Hello Heiko,

    If there is a central way

    not that I'm aware of. Except (definitely neither recommended nor supported) you could stop the Anti-Virus service, delete quarantine.xml from \...\Sophos\Sophos Anti-Virus\Config\ and start the service again. This will remove all entries (and perhaps some additional information) though.

    Christian

    :31209
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  • 0

    Hello Heiko,

    If there is a central way

    not that I'm aware of. Except (definitely neither recommended nor supported) you could stop the Anti-Virus service, delete quarantine.xml from \...\Sophos\Sophos Anti-Virus\Config\ and start the service again. This will remove all entries (and perhaps some additional information) though.

    Christian

    :31209
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