Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 15 replies
  • Subscribers 1 subscriber
  • Views 15340 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SHH - How to remove objects from quarantine?!?

BlackLion

Hi all,

nearly 500 virus warning mails and several hours later... we followed the steps described by Sophos support, and now our servers, pcs and laptops are up and running again with the latest Sophos updates and not reporting any virus alerts anymore (hope it is really all, will have to wait and see).

BUT:

On all servers, pcs and laptops the objects that were falsely reported as viruses are still listed as being in quarantine.

There is no option to remove them from quarantine, only "move" or "delete" (sorry, we are using a non-english version of Sophos, so I don't know what are the exact terms in the english version).

How do remove the objects out of quarantine??

Any help would be VERY appreciated.


Thanks in advance!

:31179


This thread was automatically locked due to age.
Parents
  • 0

    Ok, I found out...

    To remove all objects out of quarantine from all clients at once:

    Simply select all clients in enterprise console, right mouse click, select "Delete alerts and errors..." (sorry, dont know the exact english term, we are using a german version of Sophos), then all messages from all selected clients will be shown in one dialog, select all messages and click delete.

    That did the trick for me.

    Be careful not to delete virus alerts from other (real) viruses if there are any ;-)

    :31207
Reply
  • 0

    Ok, I found out...

    To remove all objects out of quarantine from all clients at once:

    Simply select all clients in enterprise console, right mouse click, select "Delete alerts and errors..." (sorry, dont know the exact english term, we are using a german version of Sophos), then all messages from all selected clients will be shown in one dialog, select all messages and click delete.

    That did the trick for me.

    Be careful not to delete virus alerts from other (real) viruses if there are any ;-)

    :31207
Children
No Data