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Slow Web Filter Performance

SnakeyJ

We are seeing very slow performance from the Endpoint Webfilter at supported clients and our own site - typically 3-5 seconds delay before opening a new page!

Initially I thought this would be DNS related - but quick investigation points to slow response from Sophos Servers to the Webfilter clients.

If we have to do these looksup via the cloud, please provide the resource/bandwidth - currently the performance is so poor most of clients are turning it off!

Any comments welcome.

:29253


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    Hello SnakeyJ,

    there shouldn't be dozens of HTTP lookups unless you access a site with scripts from many other sites . well, a trace should reveal what exactly is requested. If it is latency (and then specifically only when accessing the sophosxl.net cloud)  this should be investigated. Accesses to "the cloud" are quite common nowadays (think of all the pages with Like and Share buttons as well as the ads), thus I think there's no justification for caching just these requests. 

    Christian

    :29405
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  • 0

    Hello SnakeyJ,

    there shouldn't be dozens of HTTP lookups unless you access a site with scripts from many other sites . well, a trace should reveal what exactly is requested. If it is latency (and then specifically only when accessing the sophosxl.net cloud)  this should be investigated. Accesses to "the cloud" are quite common nowadays (think of all the pages with Like and Share buttons as well as the ads), thus I think there's no justification for caching just these requests. 

    Christian

    :29405
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