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Enterprise console 5.1 database install error 1603

gw_2691

I am trying to install the database on a SQL server that already has other databases installed and I get the following error each time. CustomAction RunDBScript returned actual error code 1603.  I have seen installation instructions that say to turn off UAC but this is a standalone database server currently and turning off UAC and rebooting the server is not an option.  The error seems to imply user rights but I am domain admin and I have tried runas without success.  I raised a call with sophos but that got nowhere and I have been away so that call has now closed.  I will raise it with them again but I thought I would try here first to see if anyone else had had this issue and found a solution.

Thanks

:27541


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    These are the lines just before the error

    MSI (s) (9C:1C) [12:20:54:385]: Executing op: CustomActionSchedule(Action=RunDBScript,ActionType=1025,Source=BinaryData,Target=RunScript,CustomActionData=C:\Program Files\Sophos\Enterprise Console\DB\Core\;InstallDBEx.bat;(local)\APPS_03;SOPHOS51;C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log)

    MSI (s) (9C:E8) [12:20:54:401]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI41F1.tmp, Entrypoint: RunScript RunScript:  Initialized. RunScript:  GetDomainOrComputerName: Not on a backup domain controller.

    RunScript:  Computer = SWL7K2B04SQL01

    RunScript:  Custom action data: C:\Program Files\Sophos\Enterprise Console\DB\Core\;InstallDBEx.bat;(local)\APPS_03;SOPHOS51;C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log.

    RunScript:  Command line = "C:\Program Files\Sophos\Enterprise Console\DB\Core\InstallDBEx.bat" (local)\APPS_03 SWL7K2B04SQL01 SOPHOS51 "C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log" RunScript: 

    RunScript:  Error 0x80004005: Batch file returned error code 1.

    Gary

    :27549
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  • 0

    These are the lines just before the error

    MSI (s) (9C:1C) [12:20:54:385]: Executing op: CustomActionSchedule(Action=RunDBScript,ActionType=1025,Source=BinaryData,Target=RunScript,CustomActionData=C:\Program Files\Sophos\Enterprise Console\DB\Core\;InstallDBEx.bat;(local)\APPS_03;SOPHOS51;C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log)

    MSI (s) (9C:E8) [12:20:54:401]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI41F1.tmp, Entrypoint: RunScript RunScript:  Initialized. RunScript:  GetDomainOrComputerName: Not on a backup domain controller.

    RunScript:  Computer = SWL7K2B04SQL01

    RunScript:  Custom action data: C:\Program Files\Sophos\Enterprise Console\DB\Core\;InstallDBEx.bat;(local)\APPS_03;SOPHOS51;C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log.

    RunScript:  Command line = "C:\Program Files\Sophos\Enterprise Console\DB\Core\InstallDBEx.bat" (local)\APPS_03 SWL7K2B04SQL01 SOPHOS51 "C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log" RunScript: 

    RunScript:  Error 0x80004005: Batch file returned error code 1.

    Gary

    :27549
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