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Enterprise console 5.1 database install error 1603

gw_2691

I am trying to install the database on a SQL server that already has other databases installed and I get the following error each time. CustomAction RunDBScript returned actual error code 1603.  I have seen installation instructions that say to turn off UAC but this is a standalone database server currently and turning off UAC and rebooting the server is not an option.  The error seems to imply user rights but I am domain admin and I have tried runas without success.  I raised a call with sophos but that got nowhere and I have been away so that call has now closed.  I will raise it with them again but I thought I would try here first to see if anyone else had had this issue and found a solution.

Thanks

:27541


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    Hello gw_2691,

    1603 is a general error code and doesn't describe a particular issue.

    RunDBScript logs to the Sophos_Databasexxmsi <timestamp>.log in the %ProgramData% directory. Search for RunDBScript, this is usually followed by lines tagged RunScript: - guess that's where the 1603 is seen. RunDBScript runs the InstallDB scripts which log to the same directory. They aren't very verbose but perhaps there is a hint. As they are small you should be able to post them here.

    Christian

    :27545
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    Hello gw_2691,

    1603 is a general error code and doesn't describe a particular issue.

    RunDBScript logs to the Sophos_Databasexxmsi <timestamp>.log in the %ProgramData% directory. Search for RunDBScript, this is usually followed by lines tagged RunScript: - guess that's where the 1603 is seen. RunDBScript runs the InstallDB scripts which log to the same directory. They aren't very verbose but perhaps there is a hint. As they are small you should be able to post them here.

    Christian

    :27545
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