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New setup - cant deploy to users - installation could not be started

dalboy

Hi guys

OK i have installed

Enterprise Console 5 on a server 2008 machine.

I had problems with the database at first and it wouldnt load the interface.  Followed steps online and after lots of messing around I managed to load the console succesfully.

I have managed to protect the server it is already on OK

However, this is a new domain with new antivirus - I can see the 1st workstation i have setup when I do a scan via active directory.  But when I try to protect the computer after a while I get:

Installation could not be started 0x0000002e

Ive done the usual google searches and cant get it to work.

The workstation I am trying to protect is windows 7 64bit.

I have tried to follow the below:

http://www.sophos.com/en-us/support/knowledgebase/111180.aspx

I think I have done it correctly 

Firewall rules and services seem to be correct.

Are there any tests I can do to see what I have missed?

when i do protect computer the administrator password is accepted but then at the end i get the error

Can it be to do with a problem connecting to the database still? If i right click the problem computer in sophos to view computer details i get the error "cannot open database sophos51.  Login failed for user sophosm (which is what the account is in active directory)

Any help appreciated, I did try to follow the setup steps but what they dont seem to match with what I have on screen

thanks!

:27283


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  • 0

    hi again QC

    i am having trouble rolling out via the console so i am trying to do it the manual way:

    end user pc browse to the setup file on the console server.  this i can do

    the setup pops up with the option to uninstall 3rd party software and half way down asks for username and password to be used to get updates from the server if needed.  what details do i put in here?  i have an active directory sophos account called sophosm with password.  or do i use the username and password given my sophos for the software itself?

    i tried using the sophosupdatemgr account in the console via protect computers but it says those credentials are invalid!?

    again any help appreciated!

    EDIT:  Right I think i am getting somewhere!

    i entered the sophosm account in the setup box as above.  log says autoupdate finished and when i right click to update it says none are needed (done a reboot as well which the log stated to do)

    So is that it?  will the end user pc now update itself automatically from my server?

    the username and password which I used to type in to manually add sophos antivirus to standalone pcs (i.e. what they give you when you purchase the product) do i not need to enter this anywhere?

    again thanks!

    :27789
Reply
  • 0

    hi again QC

    i am having trouble rolling out via the console so i am trying to do it the manual way:

    end user pc browse to the setup file on the console server.  this i can do

    the setup pops up with the option to uninstall 3rd party software and half way down asks for username and password to be used to get updates from the server if needed.  what details do i put in here?  i have an active directory sophos account called sophosm with password.  or do i use the username and password given my sophos for the software itself?

    i tried using the sophosupdatemgr account in the console via protect computers but it says those credentials are invalid!?

    again any help appreciated!

    EDIT:  Right I think i am getting somewhere!

    i entered the sophosm account in the setup box as above.  log says autoupdate finished and when i right click to update it says none are needed (done a reboot as well which the log stated to do)

    So is that it?  will the end user pc now update itself automatically from my server?

    the username and password which I used to type in to manually add sophos antivirus to standalone pcs (i.e. what they give you when you purchase the product) do i not need to enter this anywhere?

    again thanks!

    :27789
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