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New setup - cant deploy to users - installation could not be started

dalboy

Hi guys

OK i have installed

Enterprise Console 5 on a server 2008 machine.

I had problems with the database at first and it wouldnt load the interface.  Followed steps online and after lots of messing around I managed to load the console succesfully.

I have managed to protect the server it is already on OK

However, this is a new domain with new antivirus - I can see the 1st workstation i have setup when I do a scan via active directory.  But when I try to protect the computer after a while I get:

Installation could not be started 0x0000002e

Ive done the usual google searches and cant get it to work.

The workstation I am trying to protect is windows 7 64bit.

I have tried to follow the below:

http://www.sophos.com/en-us/support/knowledgebase/111180.aspx

I think I have done it correctly 

Firewall rules and services seem to be correct.

Are there any tests I can do to see what I have missed?

when i do protect computer the administrator password is accepted but then at the end i get the error

Can it be to do with a problem connecting to the database still? If i right click the problem computer in sophos to view computer details i get the error "cannot open database sophos51.  Login failed for user sophosm (which is what the account is in active directory)

Any help appreciated, I did try to follow the setup steps but what they dont seem to match with what I have on screen

thanks!

:27283


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  • 0

    Sorry guys for the late reply.

    Still struggling!

    OK this is what I have done.  Ive setup a brand new server and installed sophos. 

    All was OK,  but I still cannot deploy to the same PC user that I have searched for in active directory.

    I get the error code:

                   
    0000002e  The installation could not be started. The computer may need additional configuration before installation. See article 29287.

    So back to square one again - The databases should be fine as the installation went smoothly and had no errors.  It was also a fresh install on a fresh server.

    Anyone got any more ideas?  I tried a different username and password when protecting the end computer and the error changes saying that it is not correct so the one i was using seems OK but I get the above error.

    I can browse to c$ of the end user from the server.  I can ping the server from the end user as well.

    I tried using a script and command line.  I can run the setup.exe from the end user pc thinking I would just do it this way but updating fails.  I think the comnand line switches were maybe wrong.  The sophos examples are not that clea to understand?!  Id still rather get it working via the console to each user

    Ive turned off all firewalls on the end user as well and still get the error.

    And I followed the sophos steps found here (server 2008):

    http://www.sophos.com/en-us/support/knowledgebase/111180.aspx

    again any help really appreciated :)

    :27697
Reply
  • 0

    Sorry guys for the late reply.

    Still struggling!

    OK this is what I have done.  Ive setup a brand new server and installed sophos. 

    All was OK,  but I still cannot deploy to the same PC user that I have searched for in active directory.

    I get the error code:

                   
    0000002e  The installation could not be started. The computer may need additional configuration before installation. See article 29287.

    So back to square one again - The databases should be fine as the installation went smoothly and had no errors.  It was also a fresh install on a fresh server.

    Anyone got any more ideas?  I tried a different username and password when protecting the end computer and the error changes saying that it is not correct so the one i was using seems OK but I get the above error.

    I can browse to c$ of the end user from the server.  I can ping the server from the end user as well.

    I tried using a script and command line.  I can run the setup.exe from the end user pc thinking I would just do it this way but updating fails.  I think the comnand line switches were maybe wrong.  The sophos examples are not that clea to understand?!  Id still rather get it working via the console to each user

    Ive turned off all firewalls on the end user as well and still get the error.

    And I followed the sophos steps found here (server 2008):

    http://www.sophos.com/en-us/support/knowledgebase/111180.aspx

    again any help really appreciated :)

    :27697
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