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Error 00000057 Installation of Sohos Encryption Agent failed.

JTHoB

Hey everyone,

I had an issue with my enterprise console the other day, where it wouln't let me install the disc encryption remotely. So i tried to install it manually, which didn't work either. After getting my initial problem fixed by the sophos support team I now installed the encryption on all of my machines except for one. The PC I installed the encryption on manually always gives me the above mentioned error. even though i uninstalled all sophos products from it. 

Any ideas what i can do to fix this?

thanks in advance

:28491


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    Thanks for the response Christian.  I checked for remnants of that task but it wasn't there and the events stated that it had run successfully.  That put me on the right path however because I did discover a failed .msiInstaller (event 10005) event in the Windows Application Log through Event Viewer.  This stated that: 

    "A Sophos SafeGuard policy cache has been found in: 'C:\ProgramData\Utimaco\SafeGuard Enterprise\LocalCache' but no installed SafeGuard product.  Probaby this are remains of an uncomplete deinstallation. Please clean your system before you continue."

    An uninstall doesn't remove that 'Utimaco' folder and I wouldn't have found that on my own because there's also a 'Sophos' folder in 'ProgramData' (which is where the manual install files are btw).  I would have never known that 'Utimaco' was associated with Sophos at all.  So, I took a shot and simply deleted the entire 'Utimaco' folder, restarted, then tried to push the Sophos Encryption from the Enterprise Console and IT WORKED!!

    Thanks again for the response, hopefully this helps someone else down the line as well.

    :34273
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  • 0

    Thanks for the response Christian.  I checked for remnants of that task but it wasn't there and the events stated that it had run successfully.  That put me on the right path however because I did discover a failed .msiInstaller (event 10005) event in the Windows Application Log through Event Viewer.  This stated that: 

    "A Sophos SafeGuard policy cache has been found in: 'C:\ProgramData\Utimaco\SafeGuard Enterprise\LocalCache' but no installed SafeGuard product.  Probaby this are remains of an uncomplete deinstallation. Please clean your system before you continue."

    An uninstall doesn't remove that 'Utimaco' folder and I wouldn't have found that on my own because there's also a 'Sophos' folder in 'ProgramData' (which is where the manual install files are btw).  I would have never known that 'Utimaco' was associated with Sophos at all.  So, I took a shot and simply deleted the entire 'Utimaco' folder, restarted, then tried to push the Sophos Encryption from the Enterprise Console and IT WORKED!!

    Thanks again for the response, hopefully this helps someone else down the line as well.

    :34273
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