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Error 00000057 Installation of Sohos Encryption Agent failed.

JTHoB

Hey everyone,

I had an issue with my enterprise console the other day, where it wouln't let me install the disc encryption remotely. So i tried to install it manually, which didn't work either. After getting my initial problem fixed by the sophos support team I now installed the encryption on all of my machines except for one. The PC I installed the encryption on manually always gives me the above mentioned error. even though i uninstalled all sophos products from it. 

Any ideas what i can do to fix this?

thanks in advance

:28491


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    Hello RMF_IT_Dept,

    tried to recollect the details of a similar problem. IIRC the Sophos_InstTask remained on the client after the failed install. Whenever a reprotect was started from the console the client immediately returned an error (obviously from a the previous failed run). Please check if you can find the task in the task scheduler library (if it's there and history is enabled the failed run should be on the list) - and if so, delete it. I think that's what I did and afterwards the install succeeded.   

    Christian

    :34257
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  • 0

    Hello RMF_IT_Dept,

    tried to recollect the details of a similar problem. IIRC the Sophos_InstTask remained on the client after the failed install. Whenever a reprotect was started from the console the client immediately returned an error (obviously from a the previous failed run). Please check if you can find the task in the task scheduler library (if it's there and history is enabled the failed run should be on the list) - and if so, delete it. I think that's what I did and afterwards the install succeeded.   

    Christian

    :34257
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