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Error 00000057 Installation of Sohos Encryption Agent failed.

JTHoB

Hey everyone,

I had an issue with my enterprise console the other day, where it wouln't let me install the disc encryption remotely. So i tried to install it manually, which didn't work either. After getting my initial problem fixed by the sophos support team I now installed the encryption on all of my machines except for one. The PC I installed the encryption on manually always gives me the above mentioned error. even though i uninstalled all sophos products from it. 

Any ideas what i can do to fix this?

thanks in advance

:28491


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    Hello JTHoB,

    hm, was just a guess. even though i uninstalled all sophos products from it - thought it'd need RMS first? Anyway, the log(s) should have some detail on the error. Dunno where they are located in the final release, during the Beta they were in %ProgramData%\Sophos\Sophos SafeGuard Installers\InstallCache\, start with BootLog.txt (in case there's more than one).

    Christian

    :28497
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  • 0

    Hello JTHoB,

    hm, was just a guess. even though i uninstalled all sophos products from it - thought it'd need RMS first? Anyway, the log(s) should have some detail on the error. Dunno where they are located in the final release, during the Beta they were in %ProgramData%\Sophos\Sophos SafeGuard Installers\InstallCache\, start with BootLog.txt (in case there's more than one).

    Christian

    :28497
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