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help troubleshooting Enterprise Console 5.1 migration

I've performed a migration of the Enterprise Console from a win2k3 32-bit server to a 2k8 r2 64-bit server, following the pdf guide (http://www.sophos.com/en-us/medialibrary/PDFs/migration/sec_51_mgeng.pdf).

It all seemed to work ok. Database migrated fine. The previous structure imported ok. I was able to install the update manager on the new server, assign it to the local subnet updating policy and tell the clients to update from it. But it seems that though all the clients have all accepted the new configuration, they are not reporting their status back to the enterprise console (and in fact none of the clients across the entire enterprise are talking to the new EC).

They're all 'red x'd' and their details haven't been updating (I can look at SAU on a client and see the new server is the primary update location but it hasn't updated in the EC).

We're also migrating an update manager at another site. I've installed the update manager from the SUMInstallSet share on the new Enterprise Console system but it is not appearing in the list of update managers. Anyone suggest how to troubleshoot it? :-)

Cheers
Neil

:34319


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  • Hello Neil,

    the ports had to be open previously - therefore they are not mentinoed in a Migration Guide. Problem is if you put too much potentially usefule information in a manual nobody's going to read it - but of course one always wants the applicable information to be there :smileywink:

    Thanks for report

    Christian

    :34331
Reply
  • Hello Neil,

    the ports had to be open previously - therefore they are not mentinoed in a Migration Guide. Problem is if you put too much potentially usefule information in a manual nobody's going to read it - but of course one always wants the applicable information to be there :smileywink:

    Thanks for report

    Christian

    :34331
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