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[updating] could not contact server

phidippus

Hello,

I am having an updating problem. The message says 'could not contact server'. I see there are many posts on this issue, but I was unable to make use of the existing posts, partly because I don't understand them. So I decided to post my own. My OS is Windows 7 Enterprise (64bit), and Sophos Endpoint Security and Control is version 9.5. I paste a log from the application below. Thank you for your help.

*****************************************************************

Time: 1/29/2012 23:39:30Message: AutoUpdate finishedModule: ALUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:29Message: Installation of Sophos AutoUpdate skippedModule: ALUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:29Message: Installation of SAVXP skippedModule: ALUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:29Message: Downloading phase completedModule: ALUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:28Message: Product cache update from secondary server successfully finishedModule: SDDSUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:28Message: Downloading product Sophos AutoUpdate from server SophosModule: SDDSUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:27Message: Product cache update from secondary server successfully finishedModule: SDDSUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:26Message: Downloading product SAVXP from server SophosModule: SDDSUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:24Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this locationModule: ALUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:23Message: ERROR:   Download of Sophos AutoUpdate failed from server http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP/Module: CIDUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:23Message: Downloading product Sophos AutoUpdate from server http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP/Module: CIDUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:21Message: ERROR:   Download of SAVXP failed from server http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP/Module: CIDUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:21Message: Downloading product SAVXP from server http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP/Module: CIDUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:19Message: ERROR:   Download of RMSNT failed from server http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP/Module: CIDUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:18Message: Downloading product RMSNT from server http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP/Module: CIDUpdateProcess ID: 4660Thread ID: 4228
Time: 1/29/2012 23:39:18Message: ***************          Sophos AutoUpdate started          ***************Module: ALUpdateProcess ID: 4660Thread ID: 4228

:21439


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  • 0

    Jak,

    Thank you for replying. 

    There is no folder named *Logs* inside of  *C:\Program Files (x86)\Sophos\AutoUpdate *

    I tried to find it in other folders, but I could not find it... In the configure option of the control panel of Endpoint, it saysLog file location: C:\ProgramData\Sophos\Sophos Anti-Virus\logs\SAV.txt   ---- but there is no such folder (i.e., ProgramData) in C:\ either...

    I also do not know about (http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP ). This was automatically set by the installation. I think many computers (this is under a university lisence) are set up in the same way. 

    Thank you for your help.

    P

    :21443
Reply
  • 0

    Jak,

    Thank you for replying. 

    There is no folder named *Logs* inside of  *C:\Program Files (x86)\Sophos\AutoUpdate *

    I tried to find it in other folders, but I could not find it... In the configure option of the control panel of Endpoint, it saysLog file location: C:\ProgramData\Sophos\Sophos Anti-Virus\logs\SAV.txt   ---- but there is no such folder (i.e., ProgramData) in C:\ either...

    I also do not know about (http://140.112.8.164/webinst/CIDs/S000/SAVSCFXP ). This was automatically set by the installation. I think many computers (this is under a university lisence) are set up in the same way. 

    Thank you for your help.

    P

    :21443
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