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sophos firewall reporting "no global rule" when a rule is set

Herpderp

we have started using the client firewall on our network and we are seeing many events for "no global rule" when there is one set that matches the event that is logged.

this isnt happening on certain computers, it seems random and effecting everywhere. we have tried referencing our isps proxy using its IP and its domain name (which sophos then goes and displays the same IP that we were entering) yet is still shows up in the "no global rule" logs.

I have checked a computer and it says its going through the primary location which is correct but is also where the rules that it appears to be ignoring are.

I dont know if were doing something wrong or if its an error.


thanks

:20951


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    Hello Herpderp,

    I assume the final decision is block (there should be a corresponding message in the Connections view). Unless it is a different address (unlikely but I just want to mention this possibility - sometimes one just fails to spot it) this event should not occur. It seems to happen only rarely though (but too often that I'd suspect an ongoing policy update).

    I think you should contact Support so they have a look at it.

    Christian 

    :21269
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    Hello Herpderp,

    I assume the final decision is block (there should be a corresponding message in the Connections view). Unless it is a different address (unlikely but I just want to mention this possibility - sometimes one just fails to spot it) this event should not occur. It seems to happen only rarely though (but too often that I'd suspect an ongoing policy update).

    I think you should contact Support so they have a look at it.

    Christian 

    :21269
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