Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 8170 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Endpoint Security 9.7 / CA Arcserve R16 Performance Issue

Saleem

Hi

I have installed sophos endpoint security 9.7 in windows 2008 r2 sp1 server.

we are using ca arcserve r16 with IBM tape librabry connected via fibre -8Gb

With On Access Scanning Enabled with Check Files on Read Mode,

the backup is performing at 300-500mb/sec 

With On Access Scanning Disabled the backup is performing at 5000-6000mb/sec.

I got a list of files (15 Exe Files) and two Folders where the CA Arcserve Backup Software is located has to excluded in the antivirus software where provide from CA Support Team. 

Even after set this files and folders in the exclusion list in Sophos, the backup is performing at very low speed.

Please send me a solution at the earliest to overcome this problem.

Regards

Saleem

Bin Dasmal Group

:20617


This thread was automatically locked due to age.
Parents
  • 0

    Hello Saleem,

    as you saw it's On-Access scanning which slows the backup down. It is not the executables though but the files accessed by the backup software (thus excluding ARCserve's files and folders won't help). A noticeable to significant slowdown is expected but not a factor of more than 10.

    A workaround - though I don't recommend it - is stopping and disabling the Sophos Anti-Virus service (and AutoUpdate as well as an update might restart the former) during the backup. It's an additional risk and should only be implemented of the backup duration is otherwise unacceptable. I suggest you also give Support a call.

    Christian

    :20639
Reply
  • 0

    Hello Saleem,

    as you saw it's On-Access scanning which slows the backup down. It is not the executables though but the files accessed by the backup software (thus excluding ARCserve's files and folders won't help). A noticeable to significant slowdown is expected but not a factor of more than 10.

    A workaround - though I don't recommend it - is stopping and disabling the Sophos Anti-Virus service (and AutoUpdate as well as an update might restart the former) during the backup. It's an additional risk and should only be implemented of the backup duration is otherwise unacceptable. I suggest you also give Support a call.

    Christian

    :20639
Children
No Data