Cisco Anyconnect and Sophos Endpoint Security 9.7

I've been wacking my brain over this...We recently pushed Sophos out to the field and now remote employees are having issues connecting to vpn.  Our users are not administrators on their laptops. therefore when the vpn service is stopped, they cannot alter any settings to start the service. Therefore, our first-level support have no way of remotely assisting those users as they are not on our network due to not being able to vpn.

Ater pushing Sophos..it stops the cisco vpn service even though its set to start automatically.  if an administrator was to login and start the service, it will work...but as soon as the user reboots, it's back stopped. and gives the same below orginal error. 

"The VPN agent service is not responding. Please restart this application after a minute."

We are using the following:

Cisco AnyConnect VPN Client version 2.5.2019

Enterprise Console 4.7.0.13

Sophos Endpoint Security and Control 9.7

Windows 7 and XP client machine

Lenovo T510, T520, W510 and W520 laptops.... this seems to happen more on the lenovo 20 series laptops as oppose of the 10 series..(T520, W520)

We are not using Sophos Firewall...it's off and set to allow all traffic

Also we are not using NAC

I was onced informed to go into the registry and alter vpn service to depend on SAVService...now the issue seems to be intermitting...one week it's fine....three weeks later same error.. We were also looking into Sophos Web Security and other products but if we can't comb out these canks, this will be our first and last purchase as the feedback from our field users have been negative, indicating slow system performance and etc in addition to the vpn issue.

Please assist in anyway possible.

Thanks