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Problems when I enable Application Control or Device Control

jdobbins88

Sophos Endpoint Protection comes with tons of features not found in our AV solutions, however I haven't had much luck with application control, or device control.

I am able to set policies and deploy them. I get good information back, and it blocks access as it should. However, there seems to be a lot of glitchy aspects. One is that when I have device control enabled and set to "Detect but do not block" it still somehow blocks things, such as cd or dvd burning.  I haven't been able to find a good solution for this yet, as I just want to monitor what my users are doing currently without blocking them, but enabling the monitoring seems to block certain functions.

I also have the same type of issue with application control. I will enable it to "detect but allow to run", and it will slow machines down significantly, as well as randomly block some applications. 

Has anyone else had similar issues?

:22213


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    Hello jdobbins88,

    I've split the replies.

    [Application Control] will slow machines down significantly, as well as randomly block some applications

    I don't think that Application Control should cause a significant slowdown - if at all - as there is only a small amount of extra work. Furthermore I doubt that applications are randomly blocked (if I understand you correctly they shouldn't be  blocked at all). Could you please give a few examples together with you settings? Also - does "blocked" mean you get an alert in SEC, that a pop-up is presented on a client or/and that users report an application not starting?

    Christian

    :22233
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  • 0

    Hello jdobbins88,

    I've split the replies.

    [Application Control] will slow machines down significantly, as well as randomly block some applications

    I don't think that Application Control should cause a significant slowdown - if at all - as there is only a small amount of extra work. Furthermore I doubt that applications are randomly blocked (if I understand you correctly they shouldn't be  blocked at all). Could you please give a few examples together with you settings? Also - does "blocked" mean you get an alert in SEC, that a pop-up is presented on a client or/and that users report an application not starting?

    Christian

    :22233
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