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Why Doesn't support answer my emails?

KenLaffy

Been working with them on an installation issue. They sent me a diagnostic utility, I sent them some logs, they answered once and now its been days and days and they will not respond and I have a customer with no A-V on their desktops and servers and Support is stonewalling me. Any ideas what I should do???

:17789


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    First I tried installing from the console and that failed completely, then I tried manually installing on the client and that failed as well, then I contacted support and they sent me a link to a diagnotic utility. I ran that and sent them the file it created. THey sent me back a pretty quick response why it would not install. I fixed that and it about half way installed. I ran the diagnotic again and sent them the new results. I have not heard from them since.

    :17793
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    First I tried installing from the console and that failed completely, then I tried manually installing on the client and that failed as well, then I contacted support and they sent me a link to a diagnotic utility. I ran that and sent them the file it created. THey sent me back a pretty quick response why it would not install. I fixed that and it about half way installed. I ran the diagnotic again and sent them the new results. I have not heard from them since.

    :17793
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