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Why Doesn't support answer my emails?

KenLaffy

Been working with them on an installation issue. They sent me a diagnostic utility, I sent them some logs, they answered once and now its been days and days and they will not respond and I have a customer with no A-V on their desktops and servers and Support is stonewalling me. Any ideas what I should do???

:17789


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    HI,

    Well we can try and assist here in parallel but I would suggest giving them a call with your case number.

    What is the problem you have?

    Is the problem with the install of the client software or Enterprise Conosole?

    Regards,

    Jak

    :17791
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  • 0

    HI,

    Well we can try and assist here in parallel but I would suggest giving them a call with your case number.

    What is the problem you have?

    Is the problem with the install of the client software or Enterprise Conosole?

    Regards,

    Jak

    :17791
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