Hello Guys,
Having issues removing this virus from a clients machine - Have tried to call support, got passed to North America where the system just kept putting me into a loop!
Not sure if this is the correct place to post, so apologies if incorrect.
Have Sophos Endpoint Security & Control 9.7 on an employees laptop - Laptop has become infected with many virueses as it had not been updated for an age (Was running Sophos SBE 7)
Have upgraded to SESC 9.7 (with help from Abingdon Techinical support earlier and removal scripts etc) and fully updated.
Now cannot get rid of W32/Patched-AK Virus located in "memory" - Have removed about 20 of the same virus on the machine which have been attached to thinks such as Applemobiledevice.exe, nvvsc.exe, Bonjour, etc.
Can anyone shed any light on how to remove the final parts of this virus - When I try and do a clean up (Only option available) on the memory infection, i get the response from sophos "Memory: Clean up not available."
Am running in safe mode, w/networking with full administrator rights.
Enviroment:
Laptop: HP 4125
OS: Windows Vista Business SP2, all updates installed.
AV: Sophos ESC 9.7
Malware: Malware Bytes
Many thanks
Paul Govier
Paul@SolveIT.uk.com
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