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Error Check of update source failed due to unexpected error 'XML_ERROR_INVALID_TOKEN'.

torpy

Hello Sophos Community,

One of our SUMs started acting up the other day and is unable to update from Sophos. Looking at the logs I consistently see the following error: "    Error    Check of update source failed due to unexpected error 'XML_ERROR_INVALID_TOKEN'."

Any ideas on how to fix this?

Thanks!

:15539


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Parents
  • 0

    Got some new errors today. Are these saying that the subscription is bad?

    8/18/2011 9:38:13 AM    Error    Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Decoding of product release Sophos Anti-Virus for Mac OS X 10.4+ version RECOMMENDED was not done because the synchronization failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Sophos Anti-Virus for Mac OS X 10.4+' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: XML_ERROR_INVALID_TOKEN
    8/18/2011 9:38:13 AM    Error    Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: XML_ERROR_INVALID_TOKEN

    :15789
Reply
  • 0

    Got some new errors today. Are these saying that the subscription is bad?

    8/18/2011 9:38:13 AM    Error    Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Decoding of product release Sophos Anti-Virus for Mac OS X 10.4+ version RECOMMENDED was not done because the synchronization failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Sophos Anti-Virus for Mac OS X 10.4+' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
    8/18/2011 9:38:13 AM    Error    Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherSupplements-2011-08-18T13-38-12-22', as the last synchronization of that product failed.
    8/18/2011 9:38:13 AM    Error    Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: XML_ERROR_INVALID_TOKEN
    8/18/2011 9:38:13 AM    Error    Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: XML_ERROR_INVALID_TOKEN

    :15789
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